Increase Scale and Improve Customer Loyalty
Mystery Shopping – Reimagined
Mystery shopping can deliver significant operational benefits, however the logistical burden of recruiting shoppers combined with the expense of pay-per-shop pricing make it impossible to scale programs to the point at which they are truly representative and actionable. At Stella Pulse, we see this as an opportunity for innovation.
Stella Pulse leverages actual customers to conduct shops on your behalf. The results: objective operational insights at a global scale not possible with traditional mystery shopping, plus the opportunity to build deeper, more profitable customer relationships. Stella Pulse is owned and operated by StellaService.